RETURN & REFUND POLICY
At Al Kahil Al Aabl, we aim to provide a reliable and transparent marketplace experience. Return, replacement, cancellation, and refund conditions may vary depending on the product or service, supplier, transaction terms, and applicable laws and regulations.
1. RETURN ELIGIBILITY
Products may be eligible for return or replacement subject to the applicable product, supplier, and transaction terms. Customers should review the return conditions provided for the relevant product before completing a purchase.
2. RETURN REQUESTS
Customers who wish to request a return or replacement should contact us through the available customer support channels and provide the order details and reason for the request. Additional information or evidence may be requested where appropriate.
3. NON-RETURNABLE PRODUCTS
Certain products or services may not be eligible for return or refund due to their nature, including customized or made-to-order products, perishable goods, certain personal-use products, digital products, completed services, or products subject to specific supplier restrictions or applicable law.
4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If an item arrives damaged, defective, incomplete, or materially different from the ordered product, the customer should report the issue as soon as reasonably possible. The relevant supplier or service provider may review the claim and determine the appropriate remedy in accordance with the applicable terms.
5. REFUNDS
Where a refund is approved, the refund will generally be processed using the applicable payment method, subject to payment-provider processing times and any applicable deductions, restrictions, or legal requirements.
6. SERVICES AND DIGITAL PRODUCTS
Due to their nature, services and digital products may have different cancellation and refund conditions. Once a service has been substantially performed or a digital product has been delivered or accessed, a refund may not be available except where required by applicable law or expressly provided in the applicable terms.
7. SUPPLIER-SPECIFIC POLICIES
Because Al Kahil Al Aabl operates as a marketplace and commercial intermediary, certain products and services may be subject to return, cancellation, replacement, or refund conditions established by the relevant supplier or service provider. These conditions may vary by product, supplier, destination, and transaction.
8. MARKETPLACE ROLE
Al Kahil Al Aabl facilitates transactions between customers and suppliers or business partners. Where fulfillment, product quality, returns, replacements, or refunds are handled directly by a supplier or third-party provider, the applicable supplier or provider may be responsible for processing the relevant request, subject to the applicable agreement and law.
9. EXCEPTIONS AND APPLICABLE LAW
Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded or restricted under applicable laws and regulations. Where a conflict exists between this policy and mandatory consumer protection requirements, the applicable mandatory requirements will prevail.